Club release statement on Celtic Park issue that left supporters out of pocket
Celtic and catering partner Sodexo Live have confirmed that supporters who were double-charged by kiosk payment points at the stadium on Wednesday night will be refunded in full as soon as possible.
Reports from fans on social media and messageboards today indicated that many in attendance who bought something from the food stalls inside the stadium had money taken out of their bank accounts twice.
Celtic have quickly moved to address the problems and assure everyone they will receive their money back.
A club statement on social media today said: “Due to a technical error within the systems of our stadium catering partner unfortunately a duplicate charge has been made on transactions carried out at Wednesday’s match against St. Mirren. All supporters affected will be refunded automatically as soon as possible.
“Celtic FC and Sodexo Live apologise sincerely to those supporters affected.”
Hospitality company Sodexo Live meanwhile said: “An investigation into a duplicate card transactions has found an error in which all transactions have been processed twice occurring at the Celtic vs St. Mirren fixture on Wednesday 2nd March 2022, this error is now in the process of being reversed.
“All customers will receive a refund into their accounts automatically in due course. We apologise for any inconvenience to our valued customers and will be taking every possible measure with our partners to prevent this from occurring in the future.”
Ultimately there’s little harm done here if the money is placed back into accounts in short order. I’d imagine it will be a fairly simple thing to track and resolve.
Celtic kiosks operate a cashless system now so it’s very important they take steps to prevent this in the future. Fans have no choice but to trust there will be no glitches when using cards.
The next home game at Paradise is two-weeks today which you’d hope would be enough time to resolve the issue going forward.